Contact Travelex Insurance

Customer Service

If you have questions or need travel assistance, please reach out to our customer service team in the best way that suits you below. If you already have a policy and would like to request a change you can submit a “Request a Plan Change” form.

Travelex Insurance Phone Number
Phone:
1-800-228-9792
(8:00 a.m. to 7:00 p.m. CST, Monday – Friday)
Plan Holder Plan Holder Forms:
Request a Plan Change
File a Claim
Request Plan Documents
Travelex Insurance Mailing Address
Mail:
9140 West Dodge Road
Suite 300
Omaha, NE 68114



Protection Plan Holders

If you have questions, need assistance, want to make a change to your existing protection plan or file a claim, please refer to your Confirmation of Coverage for the appropriate phone number and/or e-mail address. If you do not have your Confirmation of Coverage, please call 1-800-228-9792 or submit a request online and we will send one to you.

Partners

If you have a current account with us and need information or would like more information on becoming a partner agency, please click here to complete a brief contact form or call 1-800-537-8052.

Emergency Travel Assistance

Please refer to the top left corner of your Confirmation of Coverage to locate your protection plan name.


For plans purchased on or after 12.1.2020:

World Travel Protection

World Travel Protection provides travel assistance for the following plans:

Travel America, Travel Basic, Travel Select, Flight Insure and Flight Insure Plus, all underwritten by Berkshire Hathaway Specialty Insurance Company (BHSIC).

If you are traveling and need emergency assistance or advice and currently hold a policy on one of the above mentioned protection plans, please call the following numbers for assistance:

U.S./Canada (toll-free):
1-844-215-1672
Outside U.S./Canada (collect):
1-647-775-8042


For plans purchased prior to 12.1.2020:

On Call International

On Call International provides travel assistance for the following plans:

Travel America, Travel Basic, Travel Select, Flight Insure and Flight Insure Plus, all underwritten by Berkshire Hathaway Specialty Insurance Company (BHSIC).

If you are traveling and need emergency assistance or advice and currently hold a policy on one of the above mentioned protection plans, please call the following numbers for assistance:

U.S./Canada (toll-free):
1-855-892-6495
Outside U.S./Canada (collect):
603-328-1373


Travelex Insurance Services

Travelex Insurance Services is a leading travel insurance provider in the United States with over 55 years combined industry expertise. Headquartered in Omaha, Nebraska, Travelex Insurance Services was founded in 1996 when the Travelex Group purchased Mutual of Omaha Companies’ travel insurance distribution services. Travelex became a subsidiary of Cover-More Holdings USA, Inc. in November 2016, which is a wholly owned subsidiary of Zurich Insurance Group Limited (“ZIG”), headquartered in Zurich, Switzerland.

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For Assistance Please Call 1-800-228-9792
 
 
 
The product descriptions provided above are only brief summaries. The full coverage terms and details, including limitations and exclusions, are contained in the insurance policy or Description of Coverage. Coverage and rates may vary by states. If there is any conflict between the contents of this website and the Policy or Description of Coverage, the Policy or Description of Coverage will govern in all cases. Travel Assistance Services are provided by the designated provider listed in the policy or on your Confirmation of Coverage.
Travelex Insurance Services,810 North 96th Street, Suite 300, Omaha, NE, 68114.